FAQs – Momoona

FAQs | Shop Info

IMPORTANT

If you are ordering flat items such as stickers or prints ONLY, you can choose an untracked mail option which will be $5. I will not be liable however if this option had been selected and your package was misplaced by Auspost, as it will be out of my control.

Where are you shipping from?

Sydney, Australia!

Do you ship to my country?

At the moment shipping on the website is within Australia only, however if you are international and would like to purchase, please DM me on instagram!

How long will it take you to ship my order?

I do my best to process and ship orders within 2-3 business days 🙂

I am missing something from my order.

If something you ordered was not in your package, please email me at ayesha.qamar@momoona.com or DM me on instagram @momoona_

My address is incorrect.

Please contact me ASAP at ayesha.qamar@momoona.com or DM me on instagram @momoona_

I will not be able to change your address after it has been shipped as it will be out of my control.

I am ordering this as a gift and shipping it to that person. Do you offer leaving notes?

Yes! please leave it in the note section at checkout that it is a gift and what you want to say in the note. I will write it on a cute memo for you!

There are things I didn't order in my package.

I love adding cute extras <3 it is a gift just for youuuu hehe

Thank you for supporting meeee!!! ❤